Frequently Asked Questions
Essential information regarding your HELIOT EMIL experience.
Where does HELIOT EMIL ship from and which countries are covered?
All orders are dispatched from our warehouse in Denmark. We offer worldwide shipping via premium couriers such as DHL Express and UPS to ensure safe and timely delivery of our industrial-inspired garments.
What is your return policy for online purchases?
We offer a 14-day return window from the date of delivery. Items must be returned in their original condition, unworn, and with all technical tags and security seals intact to be eligible for a refund.
How can I track the status of my order?
Once your order has been processed and shipped, you will receive a confirmation email containing a unique tracking number and a link to monitor your shipment's progress in real-time.
Are customs duties and taxes included in the price?
For orders within the EU, VAT is included. For international orders outside the EU, shipments are typically sent on a DDU (Delivery Duty Unpaid) basis, meaning the recipient is responsible for any local import duties and taxes.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment solutions like PayPal, Apple Pay, and Klarna for flexible financing in select regions.
How do I ensure I select the correct size?
Detailed size guides and specific garment measurements are available on each product page. Our collections often feature a signature slim or technical fit; if you are between sizes, we generally recommend sizing up.